With over 93% of UK Businesses using cloud services I think its fair to say that The Cloud is here to stay. Cloud telephony or ‘hosted’ offers a suite of intelligent business features that sits in the cloud instead of in your office and for many businesses is now considered first and foremost when reviewing for company’s voice strategy.
All the building blocks - networks, technology, hosted services and access solutions - are already in place. The flexibility, scalability and business continuity alone make cloud a no brainer.
Hosted telephony offers a full range of voice and communications services over a reliable and secure network with no Capex or maintenance costs.
Cloud telephony has moved on from a ‘per seat per month’ model offering a base phone with some telephony features to feature rich intuitive Contact Centre’s and full mobile integration. Cloud Telephony can meet the demands from SME’s and large Enterprise Clients with solutions from Avaya’s IP Office Contact Centre now available as a cloud solution.
Mitel’s Mi-Business brings all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen to reduce management complexity and boost productivity.
With leading manufactures now offering intuitive applications for presence, collaboration, PC Softphone and PC Client to name but a few the sky really is the limit.