Microsoft Teams is one of the world’s leading unified communications tools. Since the Covid-19 outbreak, it is no surprise that the amount of users has increased significantly with over 75 million daily users worldwide.
The situation of working remotely that we all find ourselves in, means that tools that allow remote working such as Microsoft Teams are now more important than ever to keep businesses operational and teams productive.
Calling functionality enables users to make and receive internal and external calls through Microsoft Teams. This service is called Direct Routing and provides many businesses with the flexibility to communicate through one central system.
What is Teams?
Microsoft Teams is a persistent chat-based collaboration platform complete with document sharing, online meetings, and many more extremely useful features for business communications.
Microsoft Teams has many core components that make it stand out from other collaboration software:
What is Direct Routing?
Direct Routing is phone system capability within Office 365 which enables you to connect Infinitel's SIP trunks to Microsoft Teams. Here at ICA, our Direct Routing allows businesses to use Microsoft Teams to make and receive external calls without requiring Microsoft Calling Plan licenses or on-premise equipment.
The following components are required:
ICA are an accredited Microsoft Partner and if required can provide additional Microsoft licences.
When it comes down to it, businesses should use Microsoft Teams because it is extremely user-friendly and can facilitate a work environment between remote users or within a large business. Projects, productions, and other business elements can benefit from Microsoft Teams.
For businesses already using Skype for Business, the Teams client will replace the Skype client, but all additional existing functionality will remain the same.
Key benefits of Direct Routing
Why should you choose Direct Routing over Microsoft Call Plans?
The Direct Routing offering is more cost effective and flexible. Plus you get the added benefits such as call quality, number management and porting. Our Direct Routing product offers a greater minutes bundle per user, per month, as well as enhanced features with our SIP Trunk Call Manager Platform.
Number porting with Microsoft can be very complex and time consuming. ICA are communication specialists and number porting and migrations are standard practice for us.
We understand that your business may also require a little more sophistication and intelligence and that's why ICA also offers PBX functionality and CRM integration through Teams with our other vendor platforms such as Callswitch and Wildix.
If you're unsure of your requirements, why not trial the functionality free for 30 days.
Speak to a member of the team today to discuss