Legal Sector

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ICA provide Shulman's Solicitors with advantage in digital transformation

 Legal Sector

Described as ‘a stand out performer’, Shulman’s Solicitors are a full service UK 200 corporate law firm. At the Lawyer Awards 2018, Shulmans was picked out as one of the top two independent law firms in the North and Scotland with the judges highlighting the firm’s ‘determined leadership’, ‘innovative pricing’ and ‘impressive organic growth, excellent client wins and people focus.’ 

ICA delivered an Avaya IP Office with full contact centre application to the QCAS Conveyancing team, within Shulmans. The Conveyancing team knows that buying or selling a house is not just a financial transaction but a significant milestone in your life and to ensure that the customer experience is measured every step of the way, the Avaya contact centre manages that experience with a unique set of tools. ICA’s smooth and efficient implementation of IPOCC has given Shulman’s a huge advantage in digital transformation.

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.pdf Shulmans Solicitors Case Study

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