Current openings

Avaya Field Engineer

ICA is further expanding the team and are looking for an Avaya Field Engineer to join us

Job Info

Ref: 18-0011

  • Employment Type: Permanent
  • Experience: 5 Years Minimum Industry Experience
  • Location: Stockport, Greater Manchester
  • Date Posted: 07/12/2018
  • Job Area: Engineering
  • Closing Date: 31/01/2019

About the position?

This role offers some flexibility for home working but would like the candidate to be located within a 30-mile radius to the offices in Stockport to be supported by the inhouse team.

The main role is to assist with the design, implementation and support to new and existing clients, of the Avaya Portfolio.


Essential Criteria:

Minimum 5 Years Industry Experience.

A positive attitude

Ability to work independently

High Standard of Customer Service

Good Communication Skills.


Key Solutions

Avaya IP Office 500.

Server Edition Accreditation and experience is essential.

On Premise, Cloud and Hybrid Solution deployment.

Knowledge of SBC.

Knowledge of Contact Centre Applications




Attractive Salary and package dependent upon experience.

Summary of Responsibilites and Duties

Key Responsibilities are:

Design, Implement, support and service Avaya IP-Office 500 and Server Edition delivering both cloud and on-premise, SBC, Contact Centre Applications and 3rdparty solution partners.

Provide Remote Access and on-site support to service a UK Client base, update the company CRM and regularly update tickets and report to the Ops Manager.

The candidate is also required to assist with pre-sales and design with the projects team, where necessary.

This role may require out of hours work completion on site and at ICA’s offices.

Applying for this Role

Send us your up to date CV and cover letter by clicking ‘Apply for this position’ button below. Make sure you attach your CV and cover letter (only word docs and pdf’s will be viewed) and a brief descritption detailing why you would like to work with ICA and why the role is perfect for you.

All applications are kept confidential. Only successful applicants will be contacted. Please no recruiters or phone calls.

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