ICA - Independent Communication Advisors

Professional Services

Consultancy

In today’s market place, businesses can struggle with the problem of maintaining the investment made in their legacy systems, be it voice or data while (at the same time) attempting to take advantage of the performance and reduced ownership costs of newer systems. Many legacy systems have been customized to meet the specific requirements of their business and are, in many cases, mission-critical systems. The deployment of new systems and implementation of converged networks can be a confusing process and a simple configuration missed can put a system or business out of actions for hours, if not days.

ICA, through experience, detailed project management using Prince2 methodology, implementing the right resources and managing third-parties can eradicate all of these convoluted processes to deploy cost effective solutions built around your business needs.

Training

Training is the last piece of the puzzle when integrating any new products or solutions to your business but is identified as one of the most important. Understanding the solutions will only be effective if the users embrace the technology, great emphasis is placed on training to ensure you gain maximum benefit from the investments made. ICA offer bespoke training packages.

Support

ICA have been delivering maintenance since 1995 and on behalf of Manufacturers direct prior to this, all of our engineers are fully accredited up to the very latest software release with extensive knowledge of the systems provided.We have a team of qualified engineering staff that are solely dedicated to servicing and maintaining telecommunication equipment.

Our in house support team means that in most cases faults can be diagnosed and rectified remotely. However, in the event of a site visit required, our technical support department can offer a resolution including replacement of faulty components within our response times of 4 hours.

All faults are logged through our maintenance department fault line and using our ICAre platinum cover you can follow the progress of your fault on line.