Music on Hold

Dont let your business go without it.

Music On Hold is now more important than ever, and here at ICA we realise that. This is why our service is second to none, and our production quality is the one of the highest in the industry. The statistics speak for themselves:

• 88% of all callers surveyed preferred message recordings to radio or silence.
• 70% of all business callers are put on hold.
• 60% of all callers left unattended hang up.

Music On Hold Marketing can be used in many different ways:

• To reassure your callers that they are important and are being dealt with.
• To cross promote your products, you advertise to new clients, why not to your existing ones?
• To entertain and inform, don’t bore or infuriate your callers to the point of hanging up.

On hold marketing

No matter how large or small your business, our product will complement your existing promotions, create endless cross-marketing opportunities, stops your caller hanging up, and shows your callers you mean business. With ICA you can update your message several times a year. This ensures that your business callers are kept informed of your latest developments and promotions.

Answer Machine Message

Putting a professional voiceover on your answering machine changes the opinion of the caller, let them know that they’re still important, even though you cannot take their call. Let us change the way you sound when you are busy or closed with a professional answer phone message.

Auto Attendant

Professional auto attendant messaging is a very simple yet extremely effective method of directing calls to the right person or department. It is vital that this is clear, professional and up-to-date, otherwise you can lose callers before they’ve spoken to any of your staff.

Audio Mixer

Make you own sample using our Music On Hold Mixer. Mix different voices and music tracks to make your ideal on hold music production. Click Here to start mixing

The benefits of Music on Hold

Enhance Your Corporate Image

You may only have 2 members of staff, but a professional message can give the callers the impression you have a massive operation.

Improve Customer Relationships

By letting your callers know they are being dealt with, it reassures their confidence in your services.

Avoid Impersonal Automated Sound or 'Silence'

Don’t let your callers think they’ve been cut off.

Cross Marketing

Need to move a lot of stock? Why not tell your callers about it while they are on hold?

Introduce New Products and Services

You tell your new customers about your new products, what about the old customers who are calling you today?

Psychologically Reduces Hold Time

Studies prove that callers believe they are ‘on hold’ for a shorter time when listening to a Music on Hold production.

You Don't Get a Second Chance To Make A First Impression

If you don’t sound professional first time, will they call back?

Creates Revenue

On Hold’ time is dead air – fill it with appropriate advertising

Reduce Caller 'Hang-Ups'

When listening to a professional Music on Hold production, people are interested to hear what is being said, reducing their perceived waiting time.