I.T. Support
ICA keeping IT simple, keeping IT working & keeping IT secure.
ICA provide IT Support and Outsourcing services to businesses situated throughout the North West. We have a comprehensive range of services that cater for the needs of small, medium and large sized companies. As your trusted IT partner we can offer a "one stop shop" for all your IT needs.
Our experience is derived from computer manufacturing, computer/telephony repair, IT support services and global IT service solutions. Our business looks to harness the flexibility of the "one man band" local technician and the security and support offered by the major organisation. Each of our local teams operates as a cell in an overall network allowing us to support your IT requirements as a single home user or major business client with equal efficiency. IT support is our business.
Our Team
In the search for efficiency we have adopted a de-centralised approach to most of our activities, our central office supports an ever increasing number of local technician teams around the North West. The central office will deal with initial customer contact to ensure the clients are registered in the core systems prior to handover to the appropriate local team. Our objective is that our technicians should operate within a 10 mile radius of their own home 90% of the time.
What We Do
We support end user computing in businesses across the North West, we cover the private, public and voluntary sectors in supporting the whole community. Our services include computer maintenance, computer repair, computer upgrade, networking, hardware & software supply, IT training, personal training, IT installation, project management, website development & hosting, office migrations and general advice & guidance. We get your IT running and we keep your IT running allowing you and your staff to concentrate on your business, social and life objectives.
Find Out More
We believe our website is written in plain English throughout making it easy to understand even for the first time user. Please investigate our services in more detail by clicking on the appropriate tab above or just contact us.
Our Commitment to you
Every ICA client will get a lead technician with whom they can establish a relationship. Most customers liase directly with their technician through his/her mobile phone, using our office support team as a fallback when their technician is unavailable. The technician can get to know you & your IT ensuring the most secure and efficient IT support. We believe our model offers the adaptability of the local "one man band" but also the backup and guarentees you would expect of a major organisation.
What Makes Us Different?
We are pioneers in the delivery of IT support services with the least impact on the environment possible. Our local support using local people also means we deliver:
1. RAPID RESPONSE - By working in a small area your technician can always respond to your urgent issues.
2. PERSONAL SERVICE - Once matched with a technician you log calls and get advice direct via his or her mobile.
3. COMPETITIVE COSTS - Compared to the major companies, the Greenlight model delivers great value.
4. FLEXIBILITY - Our technicians are recruited for their flexibility as well as their technical skills.
5. ENABLE YOUR BUSINESS - By working with regular clients we can offer informed advice.
