ICA Company Profile

ICA provides independent communications advice to small, medium and large businesses. From consultancy and telephone system maintenance to fully converged voice and data solutions, we pride ourselves on expert advice, quality service and continuous support.

ICA was founded in 1995 and since then we have grown to become one of Alcatel-Lucents leading partners in the UK. This status has been achieved through continuous learning and development and we now count some of the UK’s leading businesses as valued customers. We have become experts in our field and we are recognized by other Alcatel-Lucent partners for our technical skills and expertise in implementing multi-site projects and complex solutions. We are also emerging as one of the stronger Mitel and Avaya partners, truly allowing us to be independent in the advice we give to clients.

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ICA have invested heavily in a bespoke call billing platform to truly complete our portfolio of services. As our customers change the way they communicate, so have we. Hand in hand with our design team we can independently assess the most effective communication stream for your business including provision of lines, broadband, non geographic numbers, call recording and mobiles. Whilst saving you and your company money. ICA can offer some very competitive call rates and service contracts for your communications needs. We consider ourselves a cut above the rest because of our expertise within the telecoms industry, understanding how the technology is provided and what constraints may lead to a delay in deployment of services enables our team to prevent any problems before they arise. Multi vendor collaboration can often delay service issues and progress reports.

Our Process

Quality is very important to everyone, and we are no different. Processes and procedures doctrine everything we do, in our own business and when we work with you. This ensures that we always work to best practice principles allowing us to deliver quality solutions and services every time.

When working with new clients we follow a standard process to identify and build the best solution to meet your requirements:

• Listen to business objectives
• Understand business challenges
• Analyse current systems
• Leverage existing investment
• Design a practical solution
• Implement products and services
• Maintain, manage and support

This is a continuous process and we like to engage in long term relationships with our clients. We are proud to have this type of relationship with many household names and some of our clients have been with us for over 15 years. We believe this is testament to the fact that we deliver real solutions with real benefits to meet real challenges.