We know the importance of working with our clients to understand the company aims and objective’s, identify the channels customers are using and bridge the gap between technology and process. As the technology landscape evolves, we’re here to build a partnership that will ensure communications delivery to you and your clients focuses on the journey and understands the touch points along the way.
In recent years ICA has developed a specialty for delivering into the contact center space designing solutions for 5 to 500 + seat contact centers where requirements don’t stop at technology but have a need for a solution that also responds to the individual requirements of the company’s people and their processes.
Satisfying your customer needs relies on effective communications across the entire enterprise. Staff productivity increases when you can reach the right people at the right time on the right device. Eliminating time constraints such as missed calls and unnecessary travel increases productivity as does embracing new capabilities, such as working with remote and virtual teams, staying connected while travelling or simply working from home.
That is why ICA partner with work places to put all these pieces together and to simplify communications. We provide you with the solutions you need for today and tomorrow. We promise not to deploy technology for technology’s sake and we will help you interconnect your people, their knowledge and your communications network so you can focus on your business.
Our commitment to quality is embedded in our products and services and all of our processes at every level within the organization. Our quality frameworks include ISO 9001, 14001 certifications and Prince2 PM. We use ISO as a foundation for process consistency, while using customer feedback and our quality and business metrics to continually drive for improvements in our products, services and our methods.
We have positioned ourselves within the industry as one of the most highly decorated communications company within the UK. We have developed effective skills as and when the industry and technologies progress.
To deliver service excellence through a deep understanding of client requirements, a responsive service and technical expertise.
Become the most highly accredited provider of business telecoms in the UK. Over 20 years ago we were managing Alcatel support on legacy systems, now we’re a multi-site award winning company.
Here at ICA our strategy and processes are underpinned by 4 company values:
Head of Engineering
Senior Account Manager
Head of IT
Alcatel Support Manager
Network Support Manager
Avaya Support Manager
I joined ICA as an apprentice with very little experience in telephony. Through hard work, commitment and lots of training I am an integral part of the team providing support for hosted and networks billing. My understanding of the industry is good and each day my skillset is enhanced as I meet and deal with new challenges.
We are encouraged to actively find solutions for problems, to contribute with ideas and suggestions and to work with a senior management team that listen and value the opinion of all the staff not just the apprentices.Careers at ICA