• Company Profile
• Methodology
• Our Team

ICA was founded in 1995 and since then we have grown to become one of Alcatel-Lucent's leading partners in the UK. This status has been achieved through continuous learning and development and we now count some of the UK’s leading businesses as valued customers. We have become experts in our field and we are recognised by other Alcatel-Lucent partners for our technical skills and expertise in implementing multi-site projects and complex solutions. We are also emerging as one of the stronger Mitel partners, truly allowing us to be independent in the advice we give to clients.

Our Purpose

 

Everything we do is client focused and we always look for the benefits for the client. While every business has different challenges and different priorities, the benefits most commonly associated with our solutions fall into the following areas:

	Reduced cost
		Converging voice and data networks saves money, time and resource
	Increased productivity
		Unified communications brings efficiency and streamlined processes
	Enhanced performance
		24/7 UK wide dedicated support leads to less down-time and greater functionality from new solutions
	Business advantage
		Enhanced customer service, increased flexibility for users and new working practice

 

There are a range of other benefits associated with our solutions and these will differ from client to client. The important thing is that we look to solve your business issues with real solutions providing efficiency right across the business.

Our Portfolio

 

Understanding is at the core of our portfolio and it’s only when we have taken the time to analyse your priorities, your challenges and your aspirations that we begin to combine products and services to build your solution.
We can combine some or all of the following to design your communications solution:

	IP Telephony
	Voice over IP
	Unified Communications
	Contact centre
	Traditional telephony
	Local area network
	Wide area network

Wrapped around all of these is a suite of services which ensures that your solution is designed, implemented and maintained to a high standard giving you the freedom to reap the benefits, safe in the knowledge that your communications systems will support you.

Our People

 

We are only as good as the people we employ and we take great pride in our ability to retain staff. We engage each team member in an ongoing personal development program to keep their technical and personal skills right at the highest level. Our technical staff work closely with Alcatel-Lucent, Mitel and their partners to evaluate and test new solutions. This is a learning experience for engineers and consultants to ensure they fully understand and have confidence in the new solutions they deliver to clients.

Our Processes

 

Quality is very important to everyone, and we are no different. Processes and procedures doctrine everything we do, in our own business and when we work with you. This ensures that we always work to best practice principles allowing us to deliver quality solutions and services every time.
When working with new clients we follow a standard process to identify and build the best solution to meet your requirements:

	Listen to business objectives
	Understand business challenges
	Analyse current systems
	Leverage existing investment
	Design a practical solution
	Implement products and services
	Maintain, manage and support

This is a continuous process and we like to engage in long term relationships with our clients. We are proud to have this type of relationship with many household names and some of our clients have been with us for over 15 years. We believe this is testament to the fact that we deliver real solutions with real benefits to meet real challenges.