ICare Support
Stay one step ahead with ICare Unique
Technology advances as such a rapid rate that it is hard for today’s companies to keep up to date with the latest software levels and advancing features. Bring your company to the forefront of technology with ICare Unique.
What does it offer?
- The latest Communication Solution.
- IP Technology.
- Full Structured Cabling.
- Installation and commissioning.
- Add’s Moves and Changes.
- Customised Music On Hold.
- Computer Telephony integration.
- Training.
- Ongoing Support.
What does it costs?
You pay a fixed monthly charge per user. From as little as £10 per handset for a basic solution.
How do I manage it?
You don’t, we do !
- ICA will maintain the system and any faults.
- Upgrade the software to the latest version on each new release.
- We include line rental and installation if required.
- Manage call traffic providing monthly reports and stats.
ICare Support Packages
ICAre Bronze: Monday – Friday 9am – 5pm. (excluding public holidays)
ICAre Silver: Monday – Sunday 9am – 5pm.(excluding public holidays)
ICAre Gold: Monday -Sunday 7am – 7pm.
ICAre Platinum: 363 Days a year, 24 Hours a day.
ICAre 4U: Bespoke support package customised to meet the specific requirements of the customer.
ICAre Platinum Plus: 363 Days a year, 24 hours a day inclusive of all software and hardware upgrades, monthly diagnostic checks, weekly back ups.
About ICA maintenance
ICA have been delivering maintenance since 1995 and on behalf of Manufacturers direct prior to this, all of our engineers are fully accredited up to the very latest software release with extensive knowledge of the systems provided.
We have a team of qualified engineering staff that are solely dedicated to servicing and maintaining telecommunication equipment.
Our in house support team means that in most cases faults can be diagnosed and rectified remotely. However, in the event of a site visit required, our technical support department can offer a resolution including replacement of faulty components within our response times of 4 hours.
All faults are logged through our maintenance department fault line and using our ICAre platinum cover you can follow the progress of your fault on line.
