In an ever changing industry that can be known for unethical practices ICA’s ethics have remained unchanged for the last 21 years. ICA has a code of ethics that are not for marketing purposes and are more than just moral values and principles, they are what determine all of our commercial activities.
Our team have established a niche for honest, down to earth communications advice for business, taking advantage of the huge advances in technology and presenting our customers with bespoke, joined up solutions to meet modern day multi-channel needs and help their customers’ businesses thrive.
We take time to fully understand your business needs and some of the challenges that can arise from varying expectations across different business functions. At ICA we respond to the people and the processes to integrate the technology.
We also know that there is an extensive choice of communication providers offering similar technologies. The technologies we understand will always be comparative in offering, the service however we know can be worlds apart.
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ICA’s team of in house engineers carry expert accreditation with all market leading vendors and these accreditations are subject to annual renewals. The team will complete all installation work from start to finish working in partnership with your business and its suppliers to ensure that everyone’s expectations are met.
At ICA we have committed to keeping these services in house which enables us to keep our pricing competitive.
Full end user and administration training is carried out throughout the life-cycle of our relationship and doesn’t end on ‘go live day’ we know that every business have ongoing training needs to respond to both staff changes and advances in technology.
We can provide training both on site or alternatively at ICA’s offices on our live in house systems. Full training material and reference documentation is available at any time.
We hope you will allow us to take a minute to blow our own trumpet here as we truly are one of the best in the industry, with certified Prince2 Practitioners delivering projects for over 21 years we can commit to delivering your project on time, within budget and in a controlled environment.
As a client of ICA we will always be here to support you but we also offer a variety of bespoke maintenance contracts ranging from minimum critical hardware cover to fully managed service 24 hours a day, 365 days a year and everything in between. As part of our maintenance offering we also include remote program changes and seasonal greeting changes.
There is an ever bigger gap between how customers perceive customer service and how suppliers perceive the service they provide. It’s all about the journey. How voice or data gets from A to B is the same. The experience along the way is different.See Our Approach